Privacy Policy

Information We Collect

We may collect the following categories of information:

Personal Identifying Information

• Full name
• Address
• Email
• Phone number
• Date of birth
• Emergency contact details

Travel Documentation

• Passport information
• Visa details
• Travel insurance confirmations

Payment Information

• Billing address
• Last four digits of payment method
• Transaction history

(All payment data is processed through secure third-party providers. We do not store full credit card numbers.)

Travel Preferences

• Room preferences
• Dietary needs
• Medical considerations voluntarily disclosed
• Special experiences or concierge requests

Digital Information

• IP address
• Device information
• Browsing behavior on our website
• Interactions with our emails and SMS messages

How We Use Your Information

Your information is used to:

• Process bookings and payments
• Customize and operate your trip
• Communicate updates, itineraries, and support
• Deliver marketing emails and SMS messages (with your consent)
• Comply with legal and regulatory requirements
• Improve website performance and guest experience

Sharing Your Information

We share personal information only with:

• Hotels
• Airlines
• Local guides and tour operators
• Transportation vendors
• Insurance providers
• Technology partners (booking platforms, email/SMS tools)

We do not sell or rent your personal data to third parties.

Data Security

We implement industry-standard measures to protect your information, including:

• Encrypted transmissions
• Secure servers
• Access controls
• Regular data audits

While we take all reasonable precautions, no system is 100% secure.

Data Retention

We retain personal data only as long as:

• Required to fulfill your trip
• Necessary for business and accounting purposes
• Legally obligated under record-keeping rules

Your Rights

You may, at any time:

• Request a copy of your data
• Request correction of inaccurate data
• Request deletion where permissible
• Withdraw consent for marketing communications (email or SMS)

To submit a request, contact: hello@caviarintheair.com

Cookies & Website Tracking

We use cookies to improve site performance and personalize your experience. You may disable cookies in your browser settings, but certain features may not function correctly.

SMS Privacy

By opting in to SMS communications, you consent to receive automated messages.

We store your phone number securely and do not share or sell SMS subscriber data.

Reply STOP to unsubscribe at any time.