Cancellation & Refund Policy

General Cancellation Policy

All cancellation requests must be sent to us in writing at our official email address hello@caviarintheair.com.

Private Trip Cancellations

All payments for Private Trips are non-refundable and non-transferable. This includes all planning and concierge fees. Any cancellations will also be subject to the fees charged by our third-party suppliers, which can be up to 100% of the cost.

Group Hosted Trip Cancellations

All payments for Group Hosted Trips are 100% non-refundable.

Cancellation by Caviar in the Air

In the unlikely event that we must cancel a trip for reasons of safety, low enrollment, or other operational necessities, we will offer you a full refund of all money paid to us. We are not liable for any external expenses you may have incurred, such as non-refundable flights or visa fees.

Force Majeure Events

Our 'Cancellation by Us' policy does not apply in cases of Force Majeure. In such events, refunds will not be issued by Caviar in the Air. We will endeavor to obtain a future travel credit or reschedule the trip with our suppliers, but this cannot be guaranteed.

Refund Processing

All refunds are issued within 45 calendar days.

Reservation Changes & Transfers

Modifications to an Existing Booking

Any change requested after booking is subject to applicable supplier charges.

Trip Transfers (Group Hosted Trips Only)

• Switching to a different trip is allowed when it's more than six months before the original departure date but subject to a $250 fee.
• You may transfer your trip to another traveler 30 days prior to the departure date with a $250 fee.

Travel Protection (Insurance)

The financial loss from a canceled trip can be significant. To protect your investment, we strongly recommend that every guest purchase comprehensive travel protection.

You are responsible for securing your own travel insurance policy. We advise choosing a plan that includes "Cancel for Any Reason" (CFAR) coverage, along with benefits for trip interruption, baggage issues, and emergency medical expenses.